Cancellation Policy
For cancellations please contact us via our provided email.
Requests received later than 1 business day after ordering our product will not be treated for cancellation as we strive to process the order within 1 business day. So, please reach out to us at our email within 24 hours for cancellation.
Refund Policy
We can only refund for items if they are defective or damaged by the manufacturer.
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not take returns for wrong size.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hattsoffstore.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be fully refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We do not exchange items for wrong size. If you need to exchange it for the same item, send us an email at support@hattsoffstore.com and send your item to: 17 Haricharan Chatterjee Street, Ariadaha, Kolkata – 700057 (Regd. Office Address).